Refund and Cancellation Policy

A processing fee of $100 will be charged for cancellations made 30 days or more before the event. There will be no refunds for cancellations made within 30 days of the event, although substitutions may be permitted up the discretion of Bonnie Goldstone. Refunds will not be provided for registrants who do not attend workshops or sessions. Notice of cancellation must be made via e-mail to bonnie@ilovemyjourney.com. A cancellation acknowledgement will be sent within 3 working days and fees refunded within 10 working days, subject to this Refund Policy.

Where I Love My Journey and Bonnie Goldstone offers a non-tangible irrevocable services we do not issue refunds once the order is accomplished.
As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we
provide.

THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
1. non-delivery of the product or service: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us;

2. download issues: it may happen that you are having problems while downloading the product or receiving a service;

3. irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval;

4. product or services not-as-described: a request based on this reason is satisfied on a case by case basis with I Love My Journey reserving full discretion to make the determination whether a refund is appropriate.

CONTACT US

Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted or declined within the period of 1 week after the order is placed.

You should accompany this request with detailed and grounded reasons why you are applying for a refund.

Payment Policy:

Registration is not complete until full payment has been received. Payments not received ten business days before a conference or session will result in no admittance of the person(s) to the workshops. Payment may be made by Check, Visa, MasterCard or American Express with the submission of a completed registration form. A processing fee of $45 will be charged for returned checks and the registration will be cancelled automatically until a negotiable instrument (acceptable form of payment such as money order or cashier’s check) is received. Substitutions for registered attendees may be made at any time by contacting Bonnie at 1-888-743-1071.